Shipping Policy

At Stitch Harbor, we want your order to arrive safely and as quickly as possible. Below you’ll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Please note that processing times may be longer during holidays, sales, or periods of high order volume.

Shipping Times

Estimated delivery times may vary depending on your location and carrier availability.

Most orders are delivered within 7–15 business days after processing.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, customs processing, holidays, or other factors outside of our control.

Shipping Rates

We offer free tracked shipping on all orders unless otherwise stated at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear after your tracking number is issued.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Stitch Harbor is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible.

Lost or Delayed Packages

If your package is delayed, please check your tracking information first.

If your order appears lost or has not updated for an extended period of time, contact our support team and we’ll help look into the issue.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged item or packaging so we can help resolve the issue.

Shipping Locations

We currently ship to select locations. Available shipping options will be shown at checkout based on your address.

Questions?

If you have any questions about your order or shipping, please contact our customer support team.